Access Your Test Results

1. Find an email from clients@genepace.com with a subject that includes “Registration into GenePace Portal.” This email will be sent PRIOR TO THE RESULT DUE DATE.
   1. This email will include a username (which should be the email you provided) and password. These credentials are CASE SENSITIVE.
   2. If not in inbox, check SPAM folder and/or search “clients@genepace.com” in your email program
   3. ***You may have received additional emails to notify you of progress made on your test order, but only the email described above will contain the essential login information***
2. Click the highlighted link in the email stating “Click Here” or go to eorder.genepace.com and input the login information provided.
3. When your results are ready, click “view more” under My Result Report.
   Desktop Version

   

   Mobile Version

   
4. Click the purple “Result Report PDF” button to view your results.
   

If you experience any difficulties accessing your results, please call (463) 999-0558.

***Please refrain from calling prior to the time your results are due (for either your results or your account creation). For same-day results, that is 8PM ET on the day of your collection. For next-day results, that is 6PM ET the day following your collection.***

Download instructions as PDF